As a seasoned Senior UX Designer and Product Lead, I've had the privilege of working on groundbreaking projects like Reuters' HighQ AI and Document Intelligence. During my tenure with Reuters, I spearheaded the end-to-end development of an AI-driven contract analysis tool tailored for legal professionals. This role demanded a deep understanding of the legal landscape and an ability to harness technology to streamline complex workflows and empowering lawyers to identify key risks and obligations more efficiently. Moreover, I championed the creation of intuitive user interfaces, leveraging my UX expertise to enhance user experiences and ensure seamless communication of complex legal concepts. My contributions to HighQ, particularly in areas such as document automation, workflow optimization, and secure data handling, significantly improved operational efficiency, reduced risk, and ultimately elevated client service standards. An 8 hour contract review process was reduced to 2 hours, time savings of at least 72%.
As a seasoned Senior UX Designer and Product Lead, I've had the privilege of working on groundbreaking projects like Reuters' HighQ AI and Document Intelligence. During my tenure with Reuters, I spearheaded the end-to-end development of an AI-driven contract analysis tool tailored for legal professionals. This role demanded a deep understanding of the legal landscape and an ability to harness technology to streamline complex workflows and empowering lawyers to identify key risks and obligations more efficiently. Moreover, I championed the creation of intuitive user interfaces, leveraging my UX expertise to enhance user experiences and ensure seamless communication of complex legal concepts. My contributions to HighQ, particularly in areas such as document automation, workflow optimization, and secure data handling, significantly improved operational efficiency, reduced risk, and ultimately elevated client service standards. An 8 hour contract review process was reduced to 2 hours, time savings of at least 72%.
Challenge
Challenge
Challenge
thatThe UX team structure was a hub-and-spoke style, where designers were assigned to specific product teams. I was assigned to the Self Teach Workbench (STWB), the wing the dealt with training the artificial intelligence of Camden Project which included data-heavy complex workflows, data visualisation dashboards, Reviewing and Comparing Documents, Filtering, Alerting, and Faceted Search Results for multi-users. Each group had an SME (Subject Matter Expert) which acted as a proxy end user. I worked closely with each SME to understand their perspective of the business and to perform Task Analysis. The challenges in my product teams were defining innovative and optimized methods for reviewing and comparing documents (i.e. – Property leases ), using AI.
thatThe UX team structure was a hub-and-spoke style, where designers were assigned to specific product teams. I was assigned to the Self Teach Workbench (STWB), the wing the dealt with training the artificial intelligence of Camden Project which included data-heavy complex workflows, data visualisation dashboards, Reviewing and Comparing Documents, Filtering, Alerting, and Faceted Search Results for multi-users. Each group had an SME (Subject Matter Expert) which acted as a proxy end user. I worked closely with each SME to understand their perspective of the business and to perform Task Analysis. The challenges in my product teams were defining innovative and optimized methods for reviewing and comparing documents (i.e. – Property leases ), using AI.
thatThe UX team structure was a hub-and-spoke style, where designers were assigned to specific product teams. I was assigned to the Self Teach Workbench (STWB), the wing the dealt with training the artificial intelligence of Camden Project which included data-heavy complex workflows, data visualisation dashboards, Reviewing and Comparing Documents, Filtering, Alerting, and Faceted Search Results for multi-users. Each group had an SME (Subject Matter Expert) which acted as a proxy end user. I worked closely with each SME to understand their perspective of the business and to perform Task Analysis. The challenges in my product teams were defining innovative and optimized methods for reviewing and comparing documents (i.e. – Property leases ), using AI.
Process
Process
Process
Even though each designer was autonomous within their respective product teams, as the design lead for this product, I also took on the responsibility of managing and mentoring new designers who were later recruited for the project as the team grew. In addition to our dedicated UX team scrum calls and review sessions, where we discussed progress and provided feedback, I facilitated task management by entering my tasks in JIRA with estimated completion times. This allowed for efficient progress tracking during our morning scrum calls. Furthermore, we scheduled regular review sessions within the team, creating opportunities to share our individual projects and provide valuable feedback to one another.
In addition to my technical prowess, I excelled in team management, implementing agile task management and fostering social collaboration among cross-functional teams. My focus on task assignments, team calendars, and document management systems streamlined project execution, improved communication, and enhanced overall productivity. My commitment to advancing legal operations through innovative technology, combined with my strong leadership and UX design background, uniquely position me as a valuable asset to any organization seeking to drive efficiency and productivity in AI, data visualisation dashboards and complex workflows.
Here is a detailed breakdown of my approach:
User Research and Persona Development: As a solo designer on this project, I initiated a 4-week intensive research sprint with thorough user research, conducting interviews, surveys, and usability tests with legal professionals. This research helped us define user personas and identify pain points and requirements.
User Stories and Agile Backlog: Based on the user research findings, I translated insights into actionable user stories and prioritized them within the agile backlog. This ensured that user needs remained at the forefront of our development efforts.
Wireframing and Prototyping: I created wireframes and interactive prototypes to visualize the product's user interface and functionality. These low-fidelity prototypes allowed quick feedback from the team, stakeholders and potential users/ SMEs, enabling us to iterate rapidly.
Usability Testing and Feedback Loops: Regular usability testing sessions were conducted with both internal stakeholders and external users. Feedback from these sessions was incorporated into the design and development process, ensuring a user-centric approach.
Collaborative Design Workshops: I organized collaborative design workshops involving ML engineers, data scientists, business analysts, developers, and product managers. These workshops encouraged cross-functional teams to share insights, discuss design decisions, and align on the product's direction.
Design System Implementation: To maintain design consistency and scalability, I used an existing design system that included UI components, patterns, and guidelines. This ensured a cohesive and visually appealing user experience.
Continuous Integration and Iteration: In line with agile principles, I continuously integrated design updates and iterated on features. I closely collaborated with developers to ensure that the design vision was realized in the final product.
User Testing in Real-World Scenarios: As we progressed, I conducted user testing in real-world legal scenarios to validate the tool's effectiveness in addressing specific use cases and legal complexities.
Accessibility and Compliance: Ensuring the tool met legal compliance and accessibility standards was an essential aspect of my UX process. I incorporated regular accessibility audits in my UX process and implemented necessary changes.
Documentation and Training: I provided comprehensive documentation and training materials to help end-users/ SMEs understand and maximize the tool's capabilities, contributing to a smooth onboarding experience.
Even though each designer was autonomous within their respective product teams, as the design lead for this product, I also took on the responsibility of managing and mentoring new designers who were later recruited for the project as the team grew. In addition to our dedicated UX team scrum calls and review sessions, where we discussed progress and provided feedback, I facilitated task management by entering my tasks in JIRA with estimated completion times. This allowed for efficient progress tracking during our morning scrum calls. Furthermore, we scheduled regular review sessions within the team, creating opportunities to share our individual projects and provide valuable feedback to one another.
In addition to my technical prowess, I excelled in team management, implementing agile task management and fostering social collaboration among cross-functional teams. My focus on task assignments, team calendars, and document management systems streamlined project execution, improved communication, and enhanced overall productivity. My commitment to advancing legal operations through innovative technology, combined with my strong leadership and UX design background, uniquely position me as a valuable asset to any organization seeking to drive efficiency and productivity in AI, data visualisation dashboards and complex workflows.
Here is a detailed breakdown of my approach:
User Research and Persona Development: As a solo designer on this project, I initiated a 4-week intensive research sprint with thorough user research, conducting interviews, surveys, and usability tests with legal professionals. This research helped us define user personas and identify pain points and requirements.
User Stories and Agile Backlog: Based on the user research findings, I translated insights into actionable user stories and prioritized them within the agile backlog. This ensured that user needs remained at the forefront of our development efforts.
Wireframing and Prototyping: I created wireframes and interactive prototypes to visualize the product's user interface and functionality. These low-fidelity prototypes allowed quick feedback from the team, stakeholders and potential users/ SMEs, enabling us to iterate rapidly.
Usability Testing and Feedback Loops: Regular usability testing sessions were conducted with both internal stakeholders and external users. Feedback from these sessions was incorporated into the design and development process, ensuring a user-centric approach.
Collaborative Design Workshops: I organized collaborative design workshops involving ML engineers, data scientists, business analysts, developers, and product managers. These workshops encouraged cross-functional teams to share insights, discuss design decisions, and align on the product's direction.
Design System Implementation: To maintain design consistency and scalability, I used an existing design system that included UI components, patterns, and guidelines. This ensured a cohesive and visually appealing user experience.
Continuous Integration and Iteration: In line with agile principles, I continuously integrated design updates and iterated on features. I closely collaborated with developers to ensure that the design vision was realized in the final product.
User Testing in Real-World Scenarios: As we progressed, I conducted user testing in real-world legal scenarios to validate the tool's effectiveness in addressing specific use cases and legal complexities.
Accessibility and Compliance: Ensuring the tool met legal compliance and accessibility standards was an essential aspect of my UX process. I incorporated regular accessibility audits in my UX process and implemented necessary changes.
Documentation and Training: I provided comprehensive documentation and training materials to help end-users/ SMEs understand and maximize the tool's capabilities, contributing to a smooth onboarding experience.
Even though each designer was autonomous within their respective product teams, as the design lead for this product, I also took on the responsibility of managing and mentoring new designers who were later recruited for the project as the team grew. In addition to our dedicated UX team scrum calls and review sessions, where we discussed progress and provided feedback, I facilitated task management by entering my tasks in JIRA with estimated completion times. This allowed for efficient progress tracking during our morning scrum calls. Furthermore, we scheduled regular review sessions within the team, creating opportunities to share our individual projects and provide valuable feedback to one another.
In addition to my technical prowess, I excelled in team management, implementing agile task management and fostering social collaboration among cross-functional teams. My focus on task assignments, team calendars, and document management systems streamlined project execution, improved communication, and enhanced overall productivity. My commitment to advancing legal operations through innovative technology, combined with my strong leadership and UX design background, uniquely position me as a valuable asset to any organization seeking to drive efficiency and productivity in AI, data visualisation dashboards and complex workflows.
Here is a detailed breakdown of my approach:
User Research and Persona Development: As a solo designer on this project, I initiated a 4-week intensive research sprint with thorough user research, conducting interviews, surveys, and usability tests with legal professionals. This research helped us define user personas and identify pain points and requirements.
User Stories and Agile Backlog: Based on the user research findings, I translated insights into actionable user stories and prioritized them within the agile backlog. This ensured that user needs remained at the forefront of our development efforts.
Wireframing and Prototyping: I created wireframes and interactive prototypes to visualize the product's user interface and functionality. These low-fidelity prototypes allowed quick feedback from the team, stakeholders and potential users/ SMEs, enabling us to iterate rapidly.
Usability Testing and Feedback Loops: Regular usability testing sessions were conducted with both internal stakeholders and external users. Feedback from these sessions was incorporated into the design and development process, ensuring a user-centric approach.
Collaborative Design Workshops: I organized collaborative design workshops involving ML engineers, data scientists, business analysts, developers, and product managers. These workshops encouraged cross-functional teams to share insights, discuss design decisions, and align on the product's direction.
Design System Implementation: To maintain design consistency and scalability, I used an existing design system that included UI components, patterns, and guidelines. This ensured a cohesive and visually appealing user experience.
Continuous Integration and Iteration: In line with agile principles, I continuously integrated design updates and iterated on features. I closely collaborated with developers to ensure that the design vision was realized in the final product.
User Testing in Real-World Scenarios: As we progressed, I conducted user testing in real-world legal scenarios to validate the tool's effectiveness in addressing specific use cases and legal complexities.
Accessibility and Compliance: Ensuring the tool met legal compliance and accessibility standards was an essential aspect of my UX process. I incorporated regular accessibility audits in my UX process and implemented necessary changes.
Documentation and Training: I provided comprehensive documentation and training materials to help end-users/ SMEs understand and maximize the tool's capabilities, contributing to a smooth onboarding experience.
Solution
Solution
Solution
After each JIRA task was completed and reviewed in UX-FE Dailys, I took on the responsibility of working on the UI elements for styling. Once implemented, the wider team on this project would conduct a thorough review of the functionality and accessibility. At this stage, we conducted extensive user testing, capturing valuable insights through screen and audio recording for documentation purposes. Leveraging the feedback gathered from user testing, I meticulously refined the final designs. Additionally, I played a vital role in coaching, facilitating, and providing feedback to the new team members, ensuring their successful integration and growth within the project.
The output of Project Camden was modular. We were designing re-usable elements that could come together in multiple arrangements. The approach was successful, as it created a solid foundation for being able to incorporate our work into HighQ.
After each JIRA task was completed and reviewed in UX-FE Dailys, I took on the responsibility of working on the UI elements for styling. Once implemented, the wider team on this project would conduct a thorough review of the functionality and accessibility. At this stage, we conducted extensive user testing, capturing valuable insights through screen and audio recording for documentation purposes. Leveraging the feedback gathered from user testing, I meticulously refined the final designs. Additionally, I played a vital role in coaching, facilitating, and providing feedback to the new team members, ensuring their successful integration and growth within the project.
The output of Project Camden was modular. We were designing re-usable elements that could come together in multiple arrangements. The approach was successful, as it created a solid foundation for being able to incorporate our work into HighQ.
After each JIRA task was completed and reviewed in UX-FE Dailys, I took on the responsibility of working on the UI elements for styling. Once implemented, the wider team on this project would conduct a thorough review of the functionality and accessibility. At this stage, we conducted extensive user testing, capturing valuable insights through screen and audio recording for documentation purposes. Leveraging the feedback gathered from user testing, I meticulously refined the final designs. Additionally, I played a vital role in coaching, facilitating, and providing feedback to the new team members, ensuring their successful integration and growth within the project.
The output of Project Camden was modular. We were designing re-usable elements that could come together in multiple arrangements. The approach was successful, as it created a solid foundation for being able to incorporate our work into HighQ.
© 2023 Lehar. All Rights Reserved.
© 2023 Lehar. All Rights Reserved.